Charge 3 shows 001 message

[robboswinkel]

Please  advice,

I tried all suggestion given on the forum. Nothing helps. Left the carge 3 unused for 2 months. After charging the ico and error message 001 appear on and off. No connection possible between phone and watch.

Moderator edit: updated subject for clarity. 

[SunsetRunner]

Hello @robboswinkel 

 I would restart my Charge 3 Fitbit to try and resolve the issue. Here’s how:

• Press and hold the button on your Fitbit tracker Charge 3  about 8-10 seconds or until the Fitbit Logo appears. Once the logo appears release the button. The tracker will vibrate to indicate the restart is complete.
  
  😉 Hopefully this resolves your issue. Happy Stepping!

Moderator edit: format. 

[AndreaFitbit]

Welcome to the Fitbit Community, @robboswinkel and thanks for your assistance @SunsetRunner. I'm sorry to hear about the message your Charge 3 is showing on the display.

If restarting your tracker didn´t work, please try the long restart: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

Keep on visiting the forums. 

[robboswinkel]

Hello Andrea,

Thamks for your swift reply.

Yes I followed all the instructions mentioned in: How do i restart my FitBit device.

I tried your suggestion to hold down the button, while charging, for 15 seconds.
The following reaction occured: vibrations during approx 8 sec then nothing . After release (15 secs +) no reaction at all. Except that now the logo and error massage 001 also disappeared.
Tried several times with no result.

BTW the button only gives a reaction while charging. When disconnected the watch seems dead.

Do you have an other suggestion?

Verzonden vanuit Mail voor Windows

[AndreaFitbit]

Thanks for getting back to us and for following advised troubleshooting steps @robboswinkel.

I understand how frustrating this could be and the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.