help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 stopped tracking heart rate data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-11-2020 20:34 - last edited on ‎12-14-2020 16:16 by

‎12-11-2020 20:34 - last edited on ‎12-14-2020 16:16 by

Hi, I tried this yesterday night Herat rate was working then but today morning it stopped working again. Heart rate isn't working and the heart rate flickering light is also not working

 

 

Moderator edit: subject for clarity 

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎12-14-2020 16:14 - edited ‎12-14-2020 16:16

‎12-14-2020 16:14 - edited ‎12-14-2020 16:16

Welcome to the Fitbit Community, @Yash37.

 

Thank you for sharing the details of the issue with your device. I recommend checking if the heart-rate tracking is turned on: On your device, open the Settings app > Heart Rate > tap to turn the setting On. For complete troubleshooting tips, see What factors can affect my heart-rate reading on my Fitbit device?

 

I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox.

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎12-14-2020 20:09

In response to LiliyaFitbit

‎12-14-2020 20:09

Hi
I have tried literally everything I could think of
Checking the settings,restarting the device from settings,restarting device
by plugging it in,restarting the device after plugging it in worked twice
but each time the heart rate only worked for about 5 hours and then
stopped working and now restarting the device doesn't work.
I also unpaired the Fitbit with the app and registered it again but it
hasn't helped,in fact I think it made matters worse because now screen
doesn't wake up when I flip my hand.
Best Answer
0 Votes

‎12-16-2020 17:47

In response to Yash37

‎12-16-2020 17:47

Thank you for your reply, @Yash37. 

 

I am sorry to hear the issue persists, thank you for your efforts and the additional details. I've sent this information to our Support team and they will be contacting you soon. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎12-25-2020 07:43

In response to LiliyaFitbit

‎12-25-2020 07:43

Hi I got a mail back from Fitbit but the mail basically only said the product is out of warranty and we can't do anything sorry bye.I complained on twitter also about this but I haven't received any help all I want to know is if I should just throw the thing away because it won't work,it's dead and the 2-3times I tried to charge it it heats up within 5minutes that my hands burn when I remove it. The battery was **ahem** when it still started up and since 22nd December it hasn't been working.

 

 

 

Best Answer
0 Votes