Charge 3 stopped tracking my sleep data

[Christinehelen]

I have a charge 3 and for a week I am only getting simplified sleep data. How can I resolve this. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Christinehelen. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 3.

I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

[MimiDee]

Nothing about the Fitbit app is working. No sleep tile and it’s not on the options to select. This morning the steps, heart rate are also missing. 

[Christinehelen]

Hi i realised I had my heart rate setting turned off. (Saw this earlier n the community site) So all resolved thanks

Moderator Edit: Formatting