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Charge 3 stopped tracking steps after update

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‎09-29-2020 14:07 - last edited on ‎09-30-2020 19:43 by

‎09-29-2020 14:07 - last edited on ‎09-30-2020 19:43 by

I did an update on my charge3 this morning.  Has not been tracking steps since then.  On this page is says no device connected. ??? 

On my phone I was going to connect charge3 & it says already connected.  

 

 

Moderator edit: subject for clarity 

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‎09-30-2020 19:42

‎09-30-2020 19:42

Welcome to the Fitbit Community, @grammy1027.

 

I am sorry to hear your Charge 3 stopped tracking steps after the update. Thanks for trying to resolve this, I appreciate the additional details and I am glad to help. I was able to get in touch with our Support team and was told that they assisted you over the phone. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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