Charge 3 stopped virbrating

[aholden]

My charge 3 has stopped vibrating - it doesn't do the hourly reminder or the 10,000 steps buzzing.  This has happened in the last couple of days.  Also, the display no longer comes on when I bring my arm up, nor does it respond to a double tap anymore, the screen will only come on if I press the button.  Only had this fitbit for 2 months, it was a replacement for another one that stopped working.  Not impressed.  Has anyone else had this?  I've reset it and checked the settings.

[JuanJoFitbit]

Hi @aholden, it's great to see you in our Fitbit Community. I totally understand how you feel about the vibration and screen issues that your Charge 3 has experienced. By the way, thank you for trying to get this issue resolved before contacting our forums.

I'd like you to try a factory reset. To do so on your device, follow the steps below:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.
8. Set up your watch from scratch.

After this, make sure that the "Do not disturb" feature is not turned on. For more information, check out this help page, under the subject "Use the button" for the Charge 3 tracker.

Keep me posted on the outcome.

[aholden]

Hi, thanks for getting back to me.  I've tried this a number of times.  Whilst pressing in the button, at around 8 seconds a smiley face comes on screen then at 15 seconds the original home screen comes back on.  None of any of the above has happened and I've literally tried it about 10 times now.

[JuanJoFitbit]

Hi @aholden, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.