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Charge 3 stopped working after getting wet

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‎09-25-2019 07:59 - last edited on ‎11-17-2020 10:43 by Fitbit Moderator

‎09-25-2019 07:59 - last edited on ‎11-17-2020 10:43 by Fitbit Moderator

This is so frustrating, I was bought a charge 3 for Christmas last year, thinking that it would be so much more versatile than my previous Fitbit. How wrong was I? The very first I went swimming it went completely off the rails and started flashing and vibrating until the battery died. I did all that was asked of me but alas the bit was dead. To give Fitbit credit they replaced the unit pretty promptly. With caution I wore my new charge 3 this time making sure I did not come into contact with water. I never showered with it or swam with it. It worked as it should do. Then by accident I had water poured on it whilst at work. Guess what? Yes it’s done exactly the same thing again. Flashing messages up and vibrating until the battery died. I have charged it, rebooted it and still the battery lasts about 2 hrs then dies again. Am I just completely unlucky or are these Charge 3’s just simply not even water resistant? HELP

 

 

Moderator edit: updated subject for clarity

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‎09-26-2019 06:20 - edited ‎11-08-2023 02:16

‎09-26-2019 06:20 - edited ‎11-08-2023 02:16

Hi @Steveone, welcome to the Community Forums. I'm sorry to hear about the inconveniences you've been having with your Charge 3. Thanks you for the thorough feedback for the Fitbit environment, customer service and devices. This has not gone unnoticed and be sure that I will pass this along.

Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

I've seen you contacted our Support Team once again after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case and don't hesitate to reply back to it if you have any questions. 

If there's anything else I may do to assist you in the meantime, feel free to let me know.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-26-2019 06:20 - edited ‎11-08-2023 02:16

‎09-26-2019 06:20 - edited ‎11-08-2023 02:16

Hi @Steveone, welcome to the Community Forums. I'm sorry to hear about the inconveniences you've been having with your Charge 3. Thanks you for the thorough feedback for the Fitbit environment, customer service and devices. This has not gone unnoticed and be sure that I will pass this along.

Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

I've seen you contacted our Support Team once again after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case and don't hesitate to reply back to it if you have any questions. 

If there's anything else I may do to assist you in the meantime, feel free to let me know.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎05-31-2020 07:28

In response to MarreFitbit

‎05-31-2020 07:28

This is the EXACT problem I had yesterday! I bought the Charge 3 about 18 months ago because I could swim with it... for various reasons, yesterday was the first time I could get back in the pool. After only about 15 minutes of swimming, I noticed the screen was on the fritz and now it is completely not working at all. I tried to charge it but it just flashed and vibrated and now... nothing. I'm sure it's way past any sort of warrantee period, but I'm so disappointed. 

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