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Charge 3 stopped working

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‎07-19-2020 07:54 - last edited on ‎09-15-2020 16:41 by Fitbit Moderator

‎07-19-2020 07:54 - last edited on ‎09-15-2020 16:41 by Fitbit Moderator

I’ve had my charge 3 for just over a year. It’s been fine, but today completely stopped working. Battery was low, but not dead, I was out in the sun and in and out of water then it just stops working. I’ve tried charging it, but it doesn’t seem to connect to the charger at all. My phone can’t find it when I try to sync. No lights. Nothing happening. 

 

 

Moderator edit: subject for clarity

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‎07-20-2020 18:39

‎07-20-2020 18:39

Welcome to the Fitbit Community, @tracyd_2002.

 

I appreciate your participation in the Forums and sharing that your Charge 3 stopped working. Thanks for trying to charge and sync your device, I appreciate the additional details and I am here to help. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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