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Charge 3 stops tracking during workout

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‎05-16-2020 10:49 - last edited on ‎09-24-2020 09:10 by Moderator Alum

‎05-16-2020 10:49 - last edited on ‎09-24-2020 09:10 by Moderator Alum

I have restarted, switched arms, loosened band and not wore long sleeve shirt. No matter what I do the tracker stops tracking during exercises. I try to track a round of golf and I might get 30 min out of the 4 hour round.

 

 

Moderator Edit: Formatting

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‎09-24-2020 09:12 - last edited on ‎11-06-2025 09:06 by Fitbit Moderator

‎09-24-2020 09:12 - last edited on ‎11-06-2025 09:06 by Fitbit Moderator

Hey @Paulmc0179, it's great to see you around.

Thanks for troubleshooting this turning off issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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