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Charge 3 strap broken

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‎05-11-2020 00:20 - edited ‎09-17-2020 09:38

‎05-11-2020 00:20 - edited ‎09-17-2020 09:38

My Fitbit Charge 3 watch strap broke after 6 months or so and there’s a two year warranty so I bought a new proper Fitbit strap but it keeps coming off why?

 

 

Moderator Edit: Clarified subject

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‎08-06-2020 11:01

‎08-06-2020 11:01

Welcome to the Community, @SunsetRunner.

 

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-06-2020 11:26

In response to AlejandraFitbit

‎08-06-2020 11:26

HI there, does fitbit replace broken straps? i just got a tear in mine today.

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‎08-07-2020 01:16

In response to tberes22

‎08-07-2020 01:16

They do because they gave me a new one when mine broke you just need to email them
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