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Charge 3 syncing and connecting

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I am very disappointed in this device.  Recently my charge 3 will not sync. I have done everything including removing my necessary devices ( hearing aid) attached to my bluetooth. I have never had an issue with having multiple devices on my bluetooth but now I can only have my charge 3..... however my fitbit app keeps saying device not found...I have jumped though all those loops as well. I have a premium account and I can't even access that info and when I can it's incorrect!!!! 

Please have someone contact me as to what the next step will be.  I am very frustrated. Please help. Thank you 

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