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Charge 3 syncing issues

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‎01-19-2020 14:17 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

‎01-19-2020 14:17 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

When I try to sync the Charge 3 it shows a red line and says cannot sync, however basic stats do update.  But the exercise shortcuts show run and everything as Pilates despite me trying to update them constantly. Can you advise?

 

 

Moderator edit: subject for clarity

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‎01-20-2020 05:02

‎01-20-2020 05:02

Welcome to the Community, @LJM04.

 

Thanks for troubleshooting this syncing issue. If you are having problems syncing your Charge 3, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

 

Now about the Pilates, follow the steps in this post.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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