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Charge 3 syncing wrong info

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‎05-13-2020 04:15 - last edited on ‎09-17-2020 09:35 by Fitbit Moderator

‎05-13-2020 04:15 - last edited on ‎09-17-2020 09:35 by Fitbit Moderator

The information on my tracker is different to the data on the app, after syncing complete.. About 20 times I have refreshed. 

Eg on my tacker is says so far i have completed 3/9 hourly 250 step goals, but the data on the app has only recorded 1/9.

 

I had well exceed the stpes too, as i  was on a dog walk!

 

The only thing i can think of is that my heart rate wasn't fully recorded for the whole walk, but how would the tracker have differnt information? 

 

 

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3 REPLIES 3

‎05-13-2020 09:15

‎05-13-2020 09:15

Mine started doing the same thing.  I noticed that for yesterday the app says I completed 0/9 hourly step goals, when I know I completed 7/9.  This morning the app says 0/9 for the first 3 hours, but my fitbit says that I completed all 3 hours.  I have restarted my fitbit, removed it from the app and added it back, re-paired the Bluetooth sync with my phone and the app is still wrong.

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‎05-14-2020 04:18

In response to Srenfrow

‎05-14-2020 04:18

I feel your pain, its really annoying!

 

Today it is syncing better, as i've made the band fit tighter around my wrist to read heart rate better, so hopefully this works! 

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‎05-14-2020 06:15

In response to Ellobelly

‎05-14-2020 06:15

It's actually syncing worse today.  All of my exercise options on my Fitbit when I go into exercise are Pilates.  That's never been an option on the Fitbit, only in the app.

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