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Charge 3 time wrong and won't sync

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‎07-24-2020 05:08 - last edited on ‎09-15-2020 13:20 by Fitbit Moderator

‎07-24-2020 05:08 - last edited on ‎09-15-2020 13:20 by Fitbit Moderator

Went to out on my FitBit Charge 3 this morning and realised the time was wrong. I then went onto the time settings on app and made sure the correct time zone was selected and it was, then I tried syncing but didn't sync.

Anyone else had this problem or know what to do to fix it?

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‎07-26-2020 19:55

‎07-26-2020 19:55

Welcome to the Fitbit Community, @heidilorraine.

 

I am sorry to hear your Charge 3 tracker is showing incorrect time and won't sync. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. The time should be corrected after syncing your device. I recommend following the troubleshooting instructions in this help article: Why won't my Fitbit device sync?

 

If the tracker is still showing the wrong time after syncing, please confirm the additional troubleshooting steps here. 

 

Keep me posted on the outcome. I'll be around if you have any additional questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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