Charge 3 vertical lines on the screen

[UnhappyGunny]

So my Charge 3, which I purchased March 2019 has now gone grey screen with vertical lines.  It works, and I can kinda read it, but it looks busted.  I reached out to FitBit customer service only to be told that since I purchased it ($128.99) from NewEgg.com (not an authorized retailer) they won't replace it.  Well that was great to hear, and how would I have known that?  How many of you search the manufacturer websites to find authorized retailer and then search the warranty to determine if you have one with anyone else.  NOT ME!  So, guess my short time with FitBit is over and I am now joining the GARMIN team.  You get what you pay for, and I don't stay with companies that don't stand behind their product regardless of where I bought it.  FITBIT BLOWS!

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hello there @UnhappyGunny, welcome to the Community Forums. I  am sorry to hear that you are going through this situation. I appreciate your feedback for the Fitbit trackers.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

As you've mentioned, you've already spoken to our Customer Support Team, I recommend getting back to them so they can tell you if you have any other options. 

While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently.   

Let me know if you have any questions present.