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Charge 3 went dead again

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‎07-14-2021 07:32 - last edited on ‎07-14-2021 09:28 by Fitbit Moderator

‎07-14-2021 07:32 - last edited on ‎07-14-2021 09:28 by Fitbit Moderator

I had my charge 3 replaced under warranty because the screen went black and could not get it to restart.  Now my replacement has done the same thing.  I've been trying for 2 weeks, while waiting on a response from fitbit, and I still cannot get it to reset.  I have tried everything.  Are these supposed to have only a 6 month life??

 

 

 

Moderator edit: subject for clarity

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‎07-14-2021 09:46

‎07-14-2021 09:46

Hello @Soonerchick76. Welcome to the community forums. 

 

Thank you very much for the detailed information and for the troubleshooting steps you've tried. Regarding your question, I'd like to let you know that normal wear and tear from everyday wear is expected, nevertheless, your feedback is very important since it helps to continue working on improvements to our services and products. 

 

At this time, since you have followed the recommended tips from this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

 

If you already have a case with them, please make sure to explain the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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‎07-14-2021 09:51

In response to WilsonFitbit

‎07-14-2021 09:51

I did contact support. 2 weeks ago. Still haven't heard anything back.

Michelle Smith
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‎07-14-2021 19:40 - edited ‎07-14-2021 19:41

In response to Soonerchick76

‎07-14-2021 19:40 - edited ‎07-14-2021 19:41

@Soonerchick76 Thank you for your reply. 

 

I'm sorry for any inconvenience caused. I'd like to let you know that I was able to see that there isn't a recent case with our Support Team. In this case, if you reached out to them through social media but not through our live channels, I recommend contacting them one more time through chat or over the phone. Note that phone wait times have been longer than normal, so my best recommendation is to initiate a chat. Click here to get connected. 

 

If you have the case number, please let them know and they will be able to locate your case and follow up from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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