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Charge 3 will not sync

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‎10-04-2020 20:08 - last edited on ‎11-17-2020 10:29 by Fitbit Moderator

‎10-04-2020 20:08 - last edited on ‎11-17-2020 10:29 by Fitbit Moderator

My charge 3 has unsynced in 2019 and I haven't been able to sync it since. I have tried restarting my phone, turning Bluetooth off and on, and deleting and reinstalling the app again yesterday.  My Bluetooth finds the tracker and tries to sync but will not.  Likewise, through the app my phone finds the tracker, sends a code and when I enter the code into the app it says it's connecting.  But after about 5 minutes it stops and says it can't connect.  I've tried about 10 times now.  No other tracker in the house.  

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‎10-04-2020 20:15

‎10-04-2020 20:15

Which phone do you have and is it on the list of compatible devices? click to see

 

You try anything here on the article for trouble syncing? see if any of this helps - click to read

Stepping in the U.S.A. since September 2013. Android 14

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