Charge 3 won't charge

[NewUserV]

I bought a new Fitbit Charge 3, charger of this device does not recognize, screen does not show any connection with the charger as if this charger is a faulty one. Please help

Moderator edit: subject for clarity

[NellyG]

Check that it actually not charging. Mine used to show the charging (battery) screen, but seems to have stopped doing that but is still charging fine. Sync it to your app and check whether the battery is actually charging or not. If not try THIS Help Article on charging problems.

[AlejandraFitbit · Accepted solution]

It's great to welcome you @NewUserV and @NellyG thanks for the input.

I would like to know if the instructions provided by our friend worked? Were you able to charge your tracker?

Hope to hear from you soon. 

[NewUserV]

Hi, I tried all the instructions and charger 3 still would not charge. 

Accepted solution option was a little confusing - Appeared as if check box was selected so I clicked to uncheck the box and your message was marked as accepted solution. 

[AlejandraFitbit]

Thanks for the update @NewUserV.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. 

[Starrmichelle]

I am having the same issue as @NewUserV. Just reviewed my charge 3 for Xmas and it won't charge  Even when connected properly, no charging is happening. I tried restarting the charge 3, I cleaned the contacts, followed all the instructions you listed. Please advise on what to do next. Thank you. 

[AlejandraFitbit]

It's great to see new faces @Starrmichelle, welcome!

Thanks for troubleshooting this by yourself. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. 

[Oisín]

Hi,

I'm having the same difficulty with my Charge 3. It will not charge. What should I do?

[AlejandraFitbit]

A warm welcome to the Community @Oisín.

If your tracker isn't charging, I recommend taking a look at the help article Why isn't my battery charging? and follow the instructions provide there.

I hope this helps, let me know the outcome. 

[EJG93]

Having the same issue. Brand new out of box. It won’t charge and won’t show an icon that it’s charging. I’ve tried everything and tried to contact support and could not. Very frustrating. 

[AlejandraFitbit]

Great to see new faces @EJG93, welcome!

I appreciate all the efforts in trying to fix this battery issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 

[Kimspear]

I noticed there seems to be a solution, but it appears to be a mystery.  Is there a way to post the solution instead of all being escalated to support?  

I too, have tried every conceivable fix without being able to charge my Fitbit charge 3 - cleaned, tried 5 different chargers and/or outlets, reset many times.  Is there a common solution being offered through support that can be posted so we are able to self help?   Thanks a ton! 

[AlejandraFitbit]

Welcome to the Forums @Kimspear.

Thanks for troubleshooting this battery issue before contacting us. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if there's anything else we can help you with. 

[McHugh4]

Brand new Fitbit Charge 3. Will not charge.