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Charge 3 won't charge

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‎01-04-2020 03:33 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

‎01-04-2020 03:33 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

Hello,

I'm trying to charge my Fitbit 3 and I have already done many of the things suggested. I have tried other USB ports and plug-ins. I have cleaned the prongs and my watch. The prongs and the watch are lined up properly. The watch and my phone are still able to sync, but it will not show the battery charging. If I hold down the side to try and restart it, it will not show me the smiling face. I'm assuming at this point that my charger is faulty?

 

 

Moderator edit: subject for clarity

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‎01-05-2020 03:13

‎01-05-2020 03:13

Welcome to the Community, @Rachel.S.

 

Thanks for troubleshooting this charging issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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