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Charge 3 won't charge

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‎01-05-2020 14:35 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

‎01-05-2020 14:35 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

Not worn my Fitbit Charge 3 for a while and it’s battery had died, I have tried to charge with no joy. Tried to re set, no joy. Tried to change clock face, no joy. No flashing lights on rear, not showing as paired to my phone!

 

Updates on phone and Fitbit app up to date! what can I do? Really upset, was a gift from my son and only just over a year old!

 

 

Moderator edit: subject for clarity

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‎01-08-2020 07:05

‎01-08-2020 07:05

Welcome to the Forums, @ClaireMcg2610.

 

Thanks for troubleshooting this battery issue. If your Charge 3 isn't charging, I recommend taking a look at the help article: Why isn't my Fitbit device's battery charging? and follow the instructions provided there.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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