Charge 3 won't charge

[WilliamPa]

I tried rebooting it with 8 sec, press while charge about 40 times. Sometimes it vibrates and starts a progress bar but then gets stuck on the progress bar. Sometimes it shows a smiley face and turns on but with some lines on it and it just turns on and off as if someone is frantically pressing the button (I am not).

Also I left it plugged in for a day and battery is still very low, does not seem to charge when screen is off. Of course it is 1 year and 2 weeks old, any ideas?

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @WilliamPa.

Thanks for troubleshooting this battery issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂