help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 won't charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-17-2020 23:53 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-17-2020 23:53 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

I received my brand new Charge 3 today. It came on long enough to plug in the verification code and then died. It will not charge. I have tried different charger boxes and different outlets. 

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎05-01-2020 04:38

‎05-01-2020 04:38

Welcome to the Community, @Jmfranko.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this battery issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎05-28-2020 19:22

In response to AlejandraFitbit

‎05-28-2020 19:22

Got a brand new charge 3 tried plugging it in and nothing happened some how I got it on and now it won't charge at all. It's stuck on the screen with the line on it. Can hold the button down and it vibrates but nothing else.

Best Answer
0 Votes