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Charge 3 won't charge

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‎04-19-2020 00:11 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-19-2020 00:11 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

My  charge 3 won,'t charge, all the ports are clean and tried two different plug' and outlets, also i have reset my device and still no joy.

Any help appreciated

 

 

Moderator edit: updated subject for clarity

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‎04-20-2020 06:28 - edited ‎10-31-2023 08:09

‎04-20-2020 06:28 - edited ‎10-31-2023 08:09

Hello @Frances85, welcome to the Community Forums. I'm sorry to hear that your Charge 3 isn't still charging even after all the troubleshoots you've tried. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. 😉

We'll be around if there's anything else we can help you with. Have a nice day and stay safe! 

Maria | Community Moderator, Fitbit


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