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Charge 3 won't charge

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‎05-31-2020 22:45 - last edited on ‎09-17-2020 05:34 by Moderator Alum

‎05-31-2020 22:45 - last edited on ‎09-17-2020 05:34 by Moderator Alum

My Fitbit which is less than a year old suddenly started to get hot when charging.  I had a low battery message, plugged it in, got smiley face and left it.  I picked it up about half an hour later and it was very hot.  I unplugged it and nothing works.  Black screen   I am using the original charging cable and there isn't a fault with the socket.  Has anyone else had the same problem?  I plugged it in again 2 days later ..screen came on for about 5 minutes and went off again.  Have messaged fit it about 6 days ago but haven't received a reply!

 

 

Moderator Edit: Clarified subject

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‎09-17-2020 05:35

‎09-17-2020 05:35

Welcome to the Community, @Wardy123.

 

Our support team may be experiencing slight delays in customer response times because of the recent event going on. They are doing everything they can to ensure that you get a reply as quickly as possible. Since you have already contacted them, I recommend waiting for their reply. I know they will be glad to help you out and provide you a solution.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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