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Charge 3 won't charge

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‎06-16-2020 10:36 - last edited on ‎09-16-2020 10:17 by Fitbit Moderator

‎06-16-2020 10:36 - last edited on ‎09-16-2020 10:17 by Fitbit Moderator

Device will not charge at all. I have followed all the advice - cleaned contacts as directed, tried reset but that doesn’t do anything, tried my daughter’s charging cable, also made sure my cable was charging her device.  What can I do now?

 

 

Moderator Edit: Clarified subject

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‎08-31-2020 09:39

‎08-31-2020 09:39

Welcome to the Forums, @FiBoyle.

 

Thanks for troubleshooting this battery issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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