help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 won't charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-18-2020 03:08 - last edited on ‎09-15-2020 16:41 by Fitbit Moderator

‎07-18-2020 03:08 - last edited on ‎09-15-2020 16:41 by Fitbit Moderator

My Charge 3 showed 15% so I put it on charge only to find an hour later that it hadn't been charging. I left it until this morning to try again and it still won't charge. It's showing the clock screen but won't swipe so I'm not sure how much charge is left.

 

I've cleaned the back and the prongs on the charger. Can anyone provide suggestions I could try please?

Thank you

 

EDIT - there was a problem with the plug. Sorted now 🙂

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-29-2020 11:32 - last edited on ‎05-13-2025 05:00 by Fitbit Moderator

‎07-29-2020 11:32 - last edited on ‎05-13-2025 05:00 by Fitbit Moderator

It's great to see you around, @FluffyTeaCup.

I appreciate all the efforts in trying to fix this battery issue. It's great to hear that this has been resolved. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up!

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes