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Charge 3 won't charge

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‎07-20-2020 12:49 - last edited on ‎09-15-2020 13:20 by Fitbit Moderator

‎07-20-2020 12:49 - last edited on ‎09-15-2020 13:20 by Fitbit Moderator

My Charge 3 is 18 months old, but barely used. It isn't charging, or when it does loses battery during a short run.

 

I've tried multiple ports. I've also tried updating to the latest software multiple times which never completes. I've reset by plugging in to a laptop and squeezing the sides with the charger on. Nothing seems to be working. What should I do? 

 

 

Moderator Edit: Clarified subject

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‎07-26-2020 10:40 - last edited on ‎05-13-2025 05:31 by Fitbit Moderator

‎07-26-2020 10:40 - last edited on ‎05-13-2025 05:31 by Fitbit Moderator

Welcome to the Community, @Qate.

Thanks for troubleshooting this battery issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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