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Charge 3 won’t charge

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‎07-23-2020 16:03 - last edited on ‎09-15-2020 13:20 by Fitbit Moderator

‎07-23-2020 16:03 - last edited on ‎09-15-2020 13:20 by Fitbit Moderator

Hello, the Charge 3 I ordered in May stopped recognizing the charger.  I searched the forums. I did all the things that were said... cleaned the pins carefully as described. Tried different usb ports, etc, etc.  The app also shows the battery is depleted.  I have tried gently moving the charger to see if I can get pins to connect. It just won’t. Device has been working great since I had it until now and I love it.  Please help.

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‎07-27-2020 10:46

‎07-27-2020 10:46

It's great to see you here, @Valeriewp.

 

Thanks for troubleshooting this battery issue, I am glad to hear that you are loving your Charge 3. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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