Charge 3 won't connect

[sportie9uk]

Setting up Charge 3 for the first time. It's picking it up but won't connect. 

Moderator edit: format

[DavideFitbit]

Hi @sportie9uk, welcome to the Fitbit Community forums. 

Thank you for sharing this information about the trouble you've been experiencing with your Charge 3. 

Before considering other options, could you please confirm if you already tried all the steps listed here to resolve syncing problems? Keep in mind that you need Android OS 8.0 or higher or Apple iOS 13 or higher on your phone as well. You can find other details about compatibility here. 

In addition, make sure to keep the Fitbit app updated to the latest version available. 

Hope this helps, I'll be around. 

[Ljlangton]

Hi, this hasn't helped me! I've tried absolutely everything on all support sheets! 

[hanclim]

I have the same issues with my Charge 3, which I had just gotten on the 1st Nov.

It finds the tracker but just wouldn't connect. I have been through all the recommendations, updated everything to the latest versions, restarted the Fitbit.

Nothing works and Fitbit support has stopped responding to me despite me having an active case number with them. 

Moderator edit: format

[Matt14]

My Charge three is already completely set up and has for a while. Except sometimes I get Bluetooth problems and I try these. (Might not work if not set up)

1. Go into Fitbit Charge 3 apps: Settings: About: Reboot Device

2. Disconnect Bluetooth on device your trying to pair to/ Completly shut down that device

3. Let Fitbit die (battery) then try again

[DavideFitbit]

Hi, thank you for your replies, and welcome to the Fitbit Community forums, @Ljlangton @hanclim @Matt14. 

Thank you for sharing that you've been having the same inconvenience with your Charge 3 devices and that you already tried the troubleshooting steps mentioned earlier. 

In this case, since you continue to experience the same inconvenience after all the steps suggested , I recommend that you get in touch with the Customer Support team for further assistance with this. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

@hanclim I was informed that you have indeed contacted the Support team and it seems that they've sent you some instructions. Let me know if you have further questions. 

Have a great day.