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Charge 3 won't count my steps

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‎05-30-2020 12:04 - last edited on ‎11-02-2020 09:58 by Moderator Alum

‎05-30-2020 12:04 - last edited on ‎11-02-2020 09:58 by Moderator Alum

Anyone else know why steps have stopped moving I have a new charge 3 and the steps now only move when I sync. Do a lot of challenges and it’s quite an issue, happens on both my Apple devices

 

 

Moderator Edit: Clarified subject

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‎11-02-2020 10:00 - last edited on ‎11-06-2025 08:31 by Fitbit Moderator

‎11-02-2020 10:00 - last edited on ‎11-06-2025 08:31 by Fitbit Moderator

Welcome to the Community, @Foxyfeet.

Regarding your steps issue, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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