Charge 3 won't pair to my computer

[dgsw444]

My charge 3 is found by the pc app and I enter the 4 digit number but then then device wont pair and I sit endlessly with the 'Sorry the setup is taking longer than usual.'

I have tried resetting the fitbit, turning bluetooth off and on again and resetting my PC. Nothing works. Please help.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @dgsw444, thanks for stopping by. Thanks for the details provided about the difficulties you've been having when trying to set up your Charge 3 to your computer and for taking the time to troubleshoot it prior to posting here. I'll be glad to continue assisting you with this.

If you're on Windows 10 computer, take in consideration the following:

• You installed the Fitbit app for Windows as described in How do I set up my Fitbit device?
• The operating system on your computer is up to date. To see if an update is waiting to be installed, go to Start > Settings > Update & security.
• The Bluetooth setting at Start > Settings > Bluetooth is on. If you can't find the setting and you're not sure whether your computer supports Bluetooth, follow the steps in this blog post to verify Bluetooth capability.

If you're on Mac or Windows 8.1 computer, take in consideration the following:

• You followed the Mac or Windows 8.1 instructions in How do I set up my Fitbit device?
• You see an icon with the Fitbit logo located near the date and time on your computer. This means the software required for setup is installed.
• Your device is charged as described in How do I charge my Fitbit device?
• (Mac only) If your computer has Bluetooth, go to your System Preferences and verify that it is turned on. Note that even when Bluetooth is on, the signal can occasionally be weak or problematic. When this happens, plug the wireless sync dongle into a USB port on your computer as shown. If your Mac doesn't have Bluetooth the dongle is required.
• (Windows only) The wireless sync dongle is plugged into a USB port on the computer.
• If your device didn't come with a dongle and you can't use a phone or tablet instead, contact Customer Support.
• If the dongle is plugged in, your computer is able to recognize it. To check, on your computer find and click the icon with a Fitbit logo. It is located near the date and time. If you see "USB Dongle Disconnected," try a different USB port.

If you've made sure about the above requirements and still running into trouble, try these troubleshooting steps:

Windows 10:

1. Turn your Fitbit device off and back on using the instructions in How do I restart my Fitbit device?
2. Try setting up your device again.
3. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your computer.

Mac or Windows 8.1 computer: 

1. Turn your Fitbit device off and back on using the instructions in How do I restart my Fitbit device?
2. Try the setup process again:
   1. Click the icon with the Fitbit logo (located near the date and time on your computer).
   2. Click Open Main Menu.
   3. Click Set Up a New Fitbit Device.
   4. If the setup process failed last time after you created a Fitbit account, click Existing User. Otherwise click New Fitbit User.
   5. Follow the on-screen instructions.
3. If you can't set up after the reboot, remove all other Fitbit devices from your account.
4. Try setting up your device again.

Give this a go and let me know the outcome, I'll be around.