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Charge 3 won't receive notifications

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‎01-10-2020 12:01 - last edited on ‎09-27-2020 16:58 by Fitbit Moderator

‎01-10-2020 12:01 - last edited on ‎09-27-2020 16:58 by Fitbit Moderator

I have exhausted every angle to get notifications to show on my charge 3. I have paired. I have deleted the app and reinstalled and changed all of my settings to show notifications. Is this defect at all fixable. I would expect a product we pay for to work. Can I please get a suggestion as to how I can rectify this. Is there any place I can go to in person to have someone, who knows these devices look at it. Thank you.

 

 

Moderator edit: updated subject for clarity

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‎01-10-2020 15:04

‎01-10-2020 15:04

Does the Red Banner just above your post apply to you?

 

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‎01-11-2020 09:24 - edited ‎01-11-2020 09:25

In response to SunsetRunner

‎01-11-2020 09:24 - edited ‎01-11-2020 09:25

Hi there @Info48, welcome to the Community Forums. I am sorry to hear that you are going through this situation. I appreciate your efforts while troubleshoot the notifications on your Charge 3. 

 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

 

Thanks for your help @SunsetRunner.


Please let us know if there's anything we can do to assist you in the meantime.

Maria | Community Moderator, Fitbit


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