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Charge 3 won't respond

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‎01-17-2020 06:43 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

‎01-17-2020 06:43 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

Purchased the charge 3 in December and set up Christmas day. Yesterday, it started having sync issues. I went through multiple troubleshooting methods covered in this community to try and resync it to two different phones with no luck. It was at 100% battery life when it went black yesterday, i have tried the 15sec restart with no luck.

Thank you.

 

 

Moderator edit: updated subject for clarity

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‎01-18-2020 07:11 - edited ‎05-23-2025 06:06

‎01-18-2020 07:11 - edited ‎05-23-2025 06:06

Hello there @Bascombgd, welcome to the Community Forums. Thanks for the details provided and for taking the time to troubleshoot your Charge 3 prior to contacting us. 

Since none of the steps you tried have worked, I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case.

Let me know if there's anything else I may do to assist you in the meantime. 

Maria | Community Moderator, Fitbit


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