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Charge 3 won't sync at all

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‎02-08-2020 18:49 - last edited on ‎05-10-2021 16:27 by Fitbit Moderator

‎02-08-2020 18:49 - last edited on ‎05-10-2021 16:27 by Fitbit Moderator

I have received no sleep stats or any other information at all for weeks.  Fitbit will not sync with app on phone, won’t stay charged, 

 

Moderator edit: updated subject for clarity

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‎02-08-2020 19:40 - edited ‎02-08-2020 19:50

‎02-08-2020 19:40 - edited ‎02-08-2020 19:50

@NuBe then not syncing is why your not seeing a sleep score. If you want help, then please start a new thread, rather than hijacking an existing unrelated one. 

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‎02-09-2020 09:48

In response to Rich_Laue

‎02-09-2020 09:48

“Highjack”?! My expensive device is not working, NO SLEEP DATA, and this is the “help” I get? Didn’t know that you owned the internet, sorry - NOT.
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‎02-09-2020 16:31 - last edited on ‎05-23-2024 08:40 by Fitbit Moderator

In response to NuBe

‎02-09-2020 16:31 - last edited on ‎05-23-2024 08:40 by Fitbit Moderator

Hi @NuBe. Welcome to the Community Forums. @Rich_Laue, thanks for stopping by.

@NuBe, thanks for sharing detailed information about the issues experienced with your Charge 3. I'm sorry that your tracker isn't syncing and holding charge, and your feedback is appreciated as it helps us to improve our products and services to make sure that we are delivering what our users want and need.

About your inquiry, I've been informed that you already have a case created with the Support team and they're providing you assistance with this. You should be getting a reply soon.

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