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Charge 3 won't sync or pair

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‎11-10-2020 05:54 - last edited on ‎11-12-2020 13:16 by Fitbit Moderator

‎11-10-2020 05:54 - last edited on ‎11-12-2020 13:16 by Fitbit Moderator

This device has not synced in over a month. I gave up initially but today I unpaired from Bluetooth list, uninstalled and reinstalled the app. Now it is not recognized in the Bluetooth list for pairing and it says BATTERY EMPTY even though the device has 89% battery life. I've restarted my phone and I'm currently logged in on a pc. I don't have any other devices interfering with the Bluetooth and the Fitbit has no visible physical damage.

 

Moderator Edit: Clarified subject

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‎11-10-2020 11:16 - edited ‎11-08-2023 15:14

‎11-10-2020 11:16 - edited ‎11-08-2023 15:14

Hi there @KaiSamonne, welcome to the Community Forums. We're sorry to hear that your Charge 3's behavior. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services. Thanks for your time and efforts in troubleshooting your Charge 3.

We've seen that you got in touch with our Support Team after posting here and they're now helping you with the screen issue.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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