Charge 3 won't sync to Honor 10 Lite

[Mauretto]

Hello

to be able to synchronize my fitbit with the Honor view 10 lite smartphone it takes a long time and many attempts. Although it is set up as always connected and for the whole day immediately afterwards it does not stay connected and I do not receive notifications although everything is active. Anyone have any suggestions? thank you

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hi there @Mauretto, welcome to the Community Forums. Thanks for taking the time to troubleshoot the syncing difficulties on your Charge 3 prior to contacting us. Nice way to go!

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Said that, I'd like you to confirm if you've followed all the steps provided in the help article: Why won't my Fitbit device sync?

If so, let's try turning off Background Restrictions/Limitations: Phone settings > Apps & Notifications > Fitbit app > Background restrictions or Background limits.

Then, disable battery limitations:

1. Go to Settings > Apps > Fitbit app > Advanced > Battery > Battery optimization
2. Change view to All apps
3. Search for Fitbit app
4. Choose Not optimized

Please give the steps above a try to improve syncing with your tracker. Keep me posted, I'll be around.