Charge 3 won't sync to iOS

[Angiebengie]

I’ve had this problem now for 2 weeks watch not syncing showing no device found, time on watch is also hour behind , been on phone twice to customer service who admit that anyone using iPhone with iso 13 or above could have these issues with watch not communicating with the fit bit app on the phone, There answer is I am left with a fit bit not fit for purpose just keep trying to sync or use with another phone or device and hopefully eventually it will work SHOCKING I think to be left like this never again will I ever buy a Fitbit .. once they have your money they don’t care. It is not our fault as a customer if they have issues with apps & iOS .. they can’t give me a date it will be rectified so basically no watch that is working so it’s useless 

so yes sorry about the rant but if your having the same problem that the ander you will expect from customer service once they have tried all the things they can do over the phone and it still doesn’t work 

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello there @Angiebengie, welcome to the Community Forums. I am sorry to hear that you are going through this situation. I appreciate your feedback for the Fitbit trackers.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. However, as our Support Team said, we’re aware of it and are working to identify a resolution as quickly as possible. 

You can try the steps below to see if your syncing difficulties improve:

- Open Settings app on phone
- Scroll down, tap Fitbit -> Toggle Location to 'Always'
- Ensure toggles next to Bluetooth and Background App Refresh are turned ON

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[Angiebengie]

Hi I appreciate you want to avoid negative feedback , but surely Fitbit customers are allowed to be made aware on the posts about the problems that people are having to put up with , I have been through all the steps of rectifying it at long length with your customer service people over the phone on two seperate occasions just to be told each time ... it’s a problem we are aware of and nothing we can do untill it gets resolved and they cannot give a time scale when this could happen. Sadly I and many others are left in the lurch with NO functional fit bit it’s just not accceptable in my opinion just to be told “we are trying to fix it but we dint know when it can happen”
The watch is not fit for purpose , I am taking this further

Sent from my iPhone