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Charge 3 won't sync with computer

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‎05-27-2020 17:42 - last edited on ‎09-17-2020 05:27 by Moderator Alum

‎05-27-2020 17:42 - last edited on ‎09-17-2020 05:27 by Moderator Alum

My Charge 3 won't sync with the app on Windows 10 PC. OS is current. I've tried classic mode force sync with dongle and Bluetooth pair with and without dongle. It stopped syncing on May 6 - I got it discovered on Bluetooth several days later and it synced.

 

Two days ago on May 25 it stopped syncing again and I've tried all of the above to sync it or get the Charge 3 paired with Bluetooth. Frustrating to say the least. I wonder if the Charge 3 just has trouble working with Windows. I can sync it to an Android phone without problems. It isn't synced to a phone when I try pairing to my PC though.

 

 

Moderator Edit: Clarified subject

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‎09-17-2020 05:28

‎09-17-2020 05:28

It's great to see you around, @TigerVI.

 

I understand how are you feeling and appreciate all the efforts in trying to fix this syncing issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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