Charge 3 won't sync with phone

[Juliaeriksson]

My charge 3 keeps unsyncing 1 day after syncing and wont sync again even if I follow the intructions, will sync after weeks as a coincidence then unsync after 1 day again.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Juliaeriksson, welcome to our Fitbit Community. Regarding the syncing issues that your Charge 3 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

In order to avoid providing the same information, please let me know if you tried the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome.

[Juliaeriksson]

Hello, yes this is the post I follow every time trying so sync it.

[JuanJoFitbit]

@Juliaeriksson, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[Juliaeriksson]

Still haven't got an answer from them. I bought the charge 4 since my charge 3 had 3 lines of broken pixels and broke in a few places on the wristband.