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Charge 3 won't sync

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‎02-09-2020 22:14 - last edited on ‎09-22-2020 14:19 by Fitbit Moderator

‎02-09-2020 22:14 - last edited on ‎09-22-2020 14:19 by Fitbit Moderator

Since my phone upgrade, to Apple iPhone 11, my Fitbit only syncs when the app is open and many times fails. I see steps on the Fitbit so know it’s capturing the data. Yet will lose days of information that won’t upload. I have background refresh on.

 

Any help would be appreciated. Feeling like I’ve lost the value of wearing my Fitbit.

Thank you,

 

 

Moderator edit: subject for clarity

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‎02-10-2020 03:03 - last edited on ‎09-11-2025 07:21 by Fitbit Moderator

‎02-10-2020 03:03 - last edited on ‎09-11-2025 07:21 by Fitbit Moderator

It's great to see you here, @Tnkrbella.

I understand how are you feeling. If your Charge 3 isn't syncing, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

Let me know the outcome. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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