Charge 3 won't sync

[Ozzie9661]

I'm not sure if anyone else has consistent sync problems, but I do. My fiancee does. We both own Charge 3's, and we've both had our replaced under warranty.

I love the feature suite built into the Fitbit app; and I wish I could recommend the product, but based on my experience, my fiancee and I will be looking for alternatives when we enter the market for a new fitness tracker. We will not be considering Fitbit again.

It's unacceptable that my Charge 3 does not re-establish a connection and sync in the background after being taken out of my phone's range. My phone re-connects to WiFi after without fail after being taken out of range. My phone pairs with my car automatically every time it comes within range. This is basic functionality; and yet, I have to force my Fitbit to re-connect manually any time I go for a walk without my phone on me.

Once I've manually re-connected, it often takes upwards of ten minutes in order for data to populate on my phone and on the web. I can stream songs with no lag via Bluetooth, and yet, my tracker can't push text data to my phone quickly.

I've dealt with tech support; and while they've always been quick and response, their solutions have ultimately done nothing to solve the problem. The more I read, the more I communicate with out Fitbit users, the more I realize this is a widespread issue and I'm shocked to find a leader in the industry whose core functionality is so deeply flawed.

Please, improve your sync. I'd love it if I could like your product.

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @Ozzie9661.

I understand how are you feeling and appreciate all the efforts in trying to fix this syncing issue. If your tracker isn't syncing, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

Let me know the outcome. 🙂

[Jean789]

Good luck with getting this fixed. As a Fitbit user since 2016 I am extremely disappointed in how they have handled this.

My husband and I purchased our Charge 3s a month ago and his works PERFECTLY but mine has all of the issues that you described. Fitbit refuses to send a replacement for me and they just keep me running in circles with troubleshooting steps. I have also experienced a great lag in the device after all of the troubleshooting that I have done. Just going to return it before it gets too late.

I had a charge 2 for years and they were “working on a solution” to connection issues for 8 months!!! After all of the resetting and reconnecting the device just stopped working completely. Since it was out of warranty I decided to purchase the 3 thinking it would all be resolved. I was wrong. Going to try my shot at an Apple Watch because I am very disappointed in Fitbit!

[mfrgolfgti]

I’ve also been having a sync problem over the last week or so. I’ve had my Charge3 for well over a year and it’s always been fine but recently it syncs only sporadically. There was an update of sorts a few days ago and it then did sync for a couple of days but has stopped again. I’ve deleted the app on my iPhone, I’ve rebooted the Charge3, reinstalled everything etc, but still it doesn’t sync. For example this morning, it has only synced up to Saturday and has only registered 190 steps for yesterday on the app on my phone, although the charge3 itself registered nearly 4000 steps. It has registered nothing for today so far. What is going wrong?

[Ozzie9661]

I didn't come here without doing my research first -- I tried a number of times to troubleshoot, as has my fiancee who has a charge 3 as well. Both of our devices sync and desync sporadically, at best, and require frequent manual resyncing.

We both had our devices replaced under warranty, with no improvement. I've read anecdotally here that many many other users have the same problems.

It's just a critical weakness in Fitbit's tech, that unfortunately makes it a pain to use. I won't be buying another.