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Charge 3 won't sync

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‎04-30-2020 19:38 - last edited on ‎09-17-2020 11:03 by Fitbit Moderator

‎04-30-2020 19:38 - last edited on ‎09-17-2020 11:03 by Fitbit Moderator

Good evening,

 

I’m unable to restart my Fitbit Charge 3, the green light won’t turn on, the watch won’t connect to the phone, obliviously can’t sync in app and it worked fine yesterday. Based on the app, my battery was still fine. My best assumption it’s broken, but if you guys have any suggestions.

 

 

Moderator Edit: Clarified subject

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‎07-16-2020 09:10 - last edited on ‎09-11-2025 06:24 by Fitbit Moderator

‎07-16-2020 09:10 - last edited on ‎09-11-2025 06:24 by Fitbit Moderator

Welcome to the Community, @Dianka.

Thanks for troubleshooting the issues you are experiencing with your Charge 3. If the green light isn't turning on, I recommend checking if your heart rate feature is on.

About the syncing, follow the steps in the article: Why won't my Fitbit device sync?.

Let me know how it goes. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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