Charge 3 won't sync

[Aimee27]

My iPhone or tablet can’t find my Charge 3 on Bluetooth. It disconnected last night and it can’t find it since. I’ve tried turning on and off the Bluetooth. And phone. And I’ve restarted the Fitbit so may times. 

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to see you here, @Aimee27.

I appreciate all the efforts in trying to fix this syncing issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂

[Aimee27]

Yes I contacted the support team but they just told me to restart it etc and it still didn’t fix my problem. So my Fitbit has been sitting in a drawer for over a month now such a waste. I’m very disappointed. 

[AlejandraFitbit]

Thanks for getting back, @Aimee27.

I understand how are you feeling and appreciate the information provided. Can you please tell me which phone are you using to sync your tracker?.

Keep me posted. 😉

[Aimee27]

iPhone X. The Fitbit won’t even turn on now. If I connect it to charge it just keeps vibrating.