Charge 3 won't turn on or sync

[SunsetRunner]

I tried finding an email for customer service, but it either wanted me to post something on Twitter or in the community so here we go. My charge 3 will not turn on, I had a series of white lines go across the screen and then nothing but a vibration. I have done all the troubleshooting I found on this page. My charge 3 will now not even connect to my phone.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @SunsetRunner, welcome to the Community Forums. Thanks for the details provided in your post about your Charge 3's recent behavior and for taking the time to troubleshoot it prior to posting here. I'll be glad to help you with this. 

Since none of the steps you tried have worked, I recommend doing the following as it seems that your tracker ran out of battery and it may not be properly charging: 

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?
  
  

If the issue persists, let me know and I will be glad to create a support case on your behalf. We're sorry for the hard time you had while reaching our Support Team, due to recent events affecting our operations, support options are limited and wait times are longer than usual.