Charge 3 won't turn on

[MK2020]

Hi, I have a brand new Fitbit Charge 3 (pastel purple wristband) and it will not turn on. I have tried different outlets and chargers. It does not vibrate when I plug it in. I've read other posts that say to press a button but I don't see any buttons on this Fitbit?

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community, @MK2020.

Thanks for troubleshooting this display issue. I recommend making sure you followed these steps in order to perform the restart:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button to restart your tracker:
   • Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

The image of the Charge 3 button is attached.

Let me know the outcome. 🙂

[APV2019]

having same issue. unable to set up. the tracker vibrates and have restarted multiple times.. but doesnt go beyond smiley face and the phone app is not detecting the tracker