Charge 3 won't turn on

[vijaynath]

Hi All,

i have this problem from Past few days where my fitbit charge 3 is not working, it will only turn on when connected with charger opens up with a smiley, and then battery symbol will blink and percentage does not change from 1% and when i unplug charger it again turns off, can some one please help me on this!!!

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @vijaynath, welcome to the Community Forums. Thanks for the details provided, I'll be more than glad to help you. 

As per the description, it seems that it has insufficient power source. Where do you charge your tracker? Have you checked if by any chance the USB port or outlet is faulty? If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub. You can find more detailed information in the help article: Why isn't my Fitbit device's battery charging? 

Also, I'd like you to review the tips and recommendations provided in the article: Can I extend my Fitbit device's battery life?
 
As a friendly reminder, the following are some factors that have an impact on battery life and may cause your battery to drain more quickly:

• Frequently checking the Fitbit app, which syncs your tracker
• Frequently receiving notifications
• Frequently checking your stats
• Using Quick View. 

If you still believe your battery is not lasting as long as expected, we’d like you to do a battery test to see how long your battery lasts after a full charge. Please do the following:

1. Disable the features that can impact battery life as described here.
2. Fully charge your tracker.
3. Sync your tracker 5-6 times a day. 
4. Wear your tracker until it is fully depleted.

Let me know how it goes, I'll be around and glad to further assist you. 

[vijaynath]

Hi,

I have tried using different charger aswell still the issue persists

Can you help me out please

[MarreFitbit]

Hi @vijaynath, thanks for letting me know the outcome of the step text recommended. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!