Charge 3 won't turn on

[cpepito]

My Charge 3 inexplicably developed condensation despite:

- gentle use (I've never dropped, bumped it into hard surfaces, or exposed it to excessive temperatures)

- no exposure to heavy perspiration (I bought it to track my sleep. I don't do strenuous exercise or live in a hot/humid climate)

- not water exposure (never it while swimming or in the shower. Dried immediately if splashed while hand washing)

Before realizing there was a condensation issue, the problems started off with vertical lines showing up on the display. I tried to change the clock face, but the device wouldn't connect. After doing a few hard resets, the device wouldn't turn on at all. It was only then that I turned the device over and saw the fairly large droplets in the blinky light panel area. 

Though the droplets did get smaller after a couple weeks, it no longer turns on the main display. When connecting it to the charger, the smiley face shows up for a few seconds. There were a few other times where the display showed the Fitbit Logo with the numbers "001" below. Pretty disheartening considering that I've had it for only a year and a half, and took good care of it throughout 😞

Has anyone else had this issue? And, if so, how did you resolve it?

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @cpepito.

I understand how are you feeling and appreciate all the efforts in trying to fix this display issue. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.