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Charge 3 won’t update

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‎05-02-2019 17:16 - last edited on ‎11-17-2020 11:08 by Fitbit Moderator

‎05-02-2019 17:16 - last edited on ‎11-17-2020 11:08 by Fitbit Moderator

My Fitbit app says my Charge 3 needs an update, but the update won’t download. I tried for about 5 hours last night and 3 hours tonight. To make matters worse, it locks up the internet on my iPhone and iPad, so I can’t use any other apps or online sites while the update is running. Any suggestions?

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4 REPLIES 4

‎05-03-2019 05:27

‎05-03-2019 05:27

Hello there @Tarwheel, thanks for stopping by! Thanks so much for taking the time to try the steps you mentioned in order to solve the difficulties when trying to update your Charge 3. Nice way to go!

 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here. Please keep an eye on your inbox, someone will get in touch with you soon. Smiley Wink

 

Let me know if there's anything else I may do for you in the meantime.

Maria | Community Moderator, Fitbit


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‎05-03-2019 06:59

In response to MarreFitbit

‎05-03-2019 06:59

My Charge 3 finally updated this morning. I estimate that it took at least 8 hours to download. Do all updates take this long?

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‎09-04-2020 17:02

‎09-04-2020 17:02

That update is what made my Charge 3 stop working and it was just a month over a year old.  I bought the 4 now and notifications won't work at all.  

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‎09-16-2020 15:16

In response to MarreFitbit

‎09-16-2020 15:16

Looks like it may be time to switch out of FitBit.  I've enjoyed FitBit for easily 6 years now.  But, when simple things like upgrades mess things up irreparably, it is not ok.

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