Charge 3 won't vibrate

[ejward66]

Yay, receiving notifications again after several weeks but no vibration. Any thoughts on fixing that?

Moderator edit: subject for clarity

[cathm]

Hi @ejward66 

Go to your account on the phone App, select Charge 3, tap notifications, is always vibrate selected?

Please let me know if this helps.

[ejward66]

Yes it is 🙂

[AlejandraFitbit]

It's great to see you here, @ejward66 and @cathm, thanks for the input.

I appreciate all the efforts in trying to fix this vibration issue, it's great to know that you are now receiving notifications. About the vibration, I recommend restarting your Charge 3 by following the instructions provided in the help article: How do I restart my Fitbit device?.

Let me know the outcome. 🙂

[ejward66]

Thanks but that didn't help with this issue.

[AlejandraFitbit · Accepted solution]

Thanks for getting back, @ejward66.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂

[ejward66]

Thanks very much 🙂

[AlejandraFitbit]

You are welcome, @ejward66. If there is anything else we can help you with, do not hesitate to post it.

Happy stepping! 😉