Charge 3

[Lisa60241]

I have only recently purchased a fit bit and love using it.

I have a slight issue though! Does anyone fit bit charge 3 not record there floors correctly.

I have walked 10 miles today which I know is correct but my fitbit says I have climbed 140 floors! 

[WendyB · Accepted solution]

Welcome to the forums!

I never rely on floor count as so many things effects it

How Floors how counted

Floors are counted using an altimeter. An altimeter is a sensor that calculates altitude based on atmospheric pressure and atmospheric pressure decreases with increasing elevation, so the it calculates elevation gain based on the reduction in atmospheric pressure. Your trackers register a floor when they detect continuous motion combined with an elevation gain of about 10 feet. Given the fact that 10 feet is an average between residential and commercial floor heights, although commercial floors in particular tend to be higher than residential floors.

It will add floors when it is windy or cold.

[wtksk8r]

The unit uses change in air pressure to calculate floors. The unit can be sensitive to wind which can change the pressure reading of the altimeter on the unit. I usually don't have a problem with the floor measurements indoors but I get very high floor measurements working outside on windy days.

[Lisa60241]

Thank you 

I will watch out for the change in pressure although today was not that different to yesterday in regards to air pressure and wind. Yesterday seemed to measure correctly.

[Lisa60241]

Thank you