Charge 4 - Blank screen

[Leesa60]

So app is recording my activity, but watch screen is completely blank. 
can’t see time or anything. 
what should I do???

Moderator edit:  updated subject for clarity

[JuanFitbit]

@Leesa60  A warm welcome to the Community! Thank you for your message .

Just to avoid confusions. Your Charge 4 is registering your steps and they are shown on the Fitbit app after syncing it, right?

Do the green LEDs blink?

Have you already try to restart the Charge 4?How do I restart my Fitbit device?

See you around. 

[Leesa60]

I reset the Fitbit, charged fully, all seemed to be working again, then within a couple hours, the screen went completely blank again! Now, I can’t get it to even register a charge! I called for support, but there’s nothing more to assist with. FB sent me a coupon for 35% off a new one, but this one is only 2 years old!! What’s the typical life expectancy? This is my 2nd FB, think I’m going to take a break from FB, maybe try another tracker.

[Koalminer]

Same thing just happened to mine. If you get a year out of a Fitbit you're doing good. 

I have had numerous of them and none lasted more than a year and a couple of months. 

[Kcuz]

Try resetting by putting on new clock face..but they barely last year. Within year you cam get replacement device..this is my third! But try changing clock face

[JuanFitbit]

@Kcuz , Thank you for your help and tips. 

@Leesa60 @Koalminer , Thank you for your replies and comments.

In that case, please give our team a call or chat with them. 

They'll be more than glad to have a closer look at your case.

Here you'll find our contact options. 

[Koalminer]

I did.  They only offered a 35 percent discount for a new one.  I don't think that the price tag is worth the short life span a customer obtains from your product.

And I've had numerous and none lasted more than a year and a half.

[Koalminer]

Moderator edit:  removed personal information

[Kcuz]

Agreed..I have four they have replaced under warranty..last one was a gift..lasted 6 months..they replaced it for free..lasted two weeks..waiting for another replacement!